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Custom Order T&C

**Custom Jewelry Order Terms and Conditions**

1. **Order Placement and Design Phase:**
   - Customers must provide accurate and detailed specifications for their custom jewelry order at the time of placing the order.
   - The design phase will commence once the customer's requirements are received and confirmed.

2. **Payment:**
   - Payment is required before the design process begins - terms as determined by jeweler.
   - Payments are non-refundable once the design work has started.

3. **Design Approval:**
   - Customers will receive design concepts for approval.
   - Minor adjustments can be made at this stage.
   - Once the design is approved, no further changes can be made.

4. **Cancellation and Changes:**
   - Orders can be cancelled within 48 hours of payment for a partial refund, covering materials and design work.
   - Cancellations after 48 hours will not be eligible for any refund.
   - Changes to the design can only be accommodated during the initial design phase. Subsequent changes are not possible.

5. **Production and Completion:**
   - The production of the custom jewelry will begin after design approval.
   - Production times may vary based on design complexity and materials used.
   - Delays due to unforeseen circumstances will be communicated to the customer.

6. **Quality and Acceptance:**
   - The final product will be inspected for quality and accuracy before shipping.
   - Customers are responsible for reviewing the product upon receipt and reporting any issues within 48 hours.

7. **Ownership and Reproduction:**
   - The design and intellectual property of the custom jewelry will remain the property of the jeweler.
   - Reproduction or use of the design without explicit permission is prohibited.

8. **Liability:**
   - The jeweler is not responsible for any adverse reactions to materials used in the custom jewelry.
   - Any allergic reactions or sensitivities are the customer's responsibility.

9. **Shipping and Insurance:**
   - Shipping fees and insurance costs are the customer's responsibility.
   - The jeweler is not liable for any loss, damage, or delays during shipping.

10. **Disputes:**
    - Any disputes will be subject to resolution through negotiation and, if necessary, legal procedures under the jurisdiction of Los Angeles, CA .
    - Customers agree to these terms by placing an order for custom jewelry.

By placing an order for custom jewelry, customers acknowledge that they have read, understood, and agreed to the terms and conditions outlined above.

All orders are custom-made, by the order and take approximately 15 business days for us to make & ship. Please email us to request rush, if needed.


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